In this Service Agreement “Agreement,” “you” and “your” refer to each “customer,” including each person (agent) you designate to act on your behalf. “Dolphin’s Mobile Detail Service,” and “we,” “us,” and “our” refer collectively to Dolphin’s Mobile Detail Service, LLC. This Agreement explains our obligations to you, and your obligations to us in relation to the service(s) you purchase. If you designate a person to act on your behalf “Designated Agent,” you agree that this person is your agent with full authority to act on your behalf with respect to such services and your vehicle. Please refer to the accompanying Service Order for specific information regarding the day and time of your requested detailing services (job) specific to your vehicle. By using our service you agree to the terms of this agreement, without modification by you.
CANCELLATIONS AND REFUND
You or Dolphin’s Mobile may cancel a job at any time for any reason. However, if you cancel your appointment deposits are non-refundable. You are allowed one rescheduled service appointment with the exception of inclement weather (ex. Flooding, ice storms, etc). If Dolphin’s Mobile cancels your job you will receive a 100% refund of any prepaid fees if applicable. All refunds are issued in the manner in which the original amount was paid (e.g., if paid by credit card, the credit card will be credited). In addition, we will wait for no more than 30 minutes from the beginning of a scheduled job, at which time the job becomes a cancellation by you, and will not be refunded the deposit and will need to reschedule with a new deposit. All deposits are applied towards the total cost of your service and the difference will be paid at the time of service.
QUALITY OF SERVICE
We want you to be satisfied with our service. For your convenience, and our quality control, we may provide you with a checklist indicating the various services we provided while cleaning and/or detailing your vehicle. Dolphin’s Mobile Detail services help to recondition and restore your vehicle. No services offered are guaranteed to completely restore the vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. Dolphin’s Mobile Detail Service will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with us.
INSURANCE, ACCIDENTS, PREEXISTING CONDITION AND DAMAGE
Dolphin’s Mobile Detail Service is fully insured. We are fully insured to operate wherever you may need service. Our insurance covers every customer and vehicle. Notwithstanding negligence, Dolphin’s Mobile Detail Service cannot be held responsible for damage to the vehicle while in our care. We are as careful as possible and if something does get damaged while detailing your vehicle, we will advise you of the incident. We will check the condition of your vehicle for any existing damage during the pre-inspection at the time we prepare for the estimate. Additional pre-existing damage may be noted as the vehicle is cleaned or detailed. We will take pictures of your vehicle immediately before we begin the job. You agree not to hold Dolphin’s Mobile Detail Service liable for pre-existing damage.
PREPARING YOUR VEHICLE
Prior to our arrival, please remove all items from the vehicle. Please empty out the glove compartment and any storage compartments. Please remove all cash, jewelry, and other valuables. If for any reason you do not want a particular area of your vehicle to be cleaned or detailed, please let us know before we begin a job. We will package any personal items we find while servicing your vehicle into plastic bags and remove them from the vehicle. We will return the items to your vehicle once we’re finished. You agree to not hold us responsible for damage or loss to any item left inside or outside the vehicle.
WHAT WE WILL NOT DO
Pull out or remove any seats or equipment.
Reinstall any child safety seat.
OPERATING/MOVING YOUR VEHICLE
You authorize us to operate or to move your vehicle, only if it is necessary to do so. This may include moving the vehicle so that it can be parked on a wash mat.
Please make sure the keys to the vehicle are available to us.
PROVIDING FEEDBACK AND PHOTOS
We ask for your feedback. Please send an email (firstname.lastname@example.org) or use our contact form on the website (www.dmdsllc.com) and let us know if there are ANY concerns – good or bad. We also request that you allow Dolphin’s Mobile Detail Service to use pictures of your vehicle for marketing purposes and to publish them on our website(s) or Facebook page. No personal identification of the vehicle or its owner will be published.
You will receive a $10 discount on your next service for referring a new client to Dolphin’s Mobile Detail Service. This discount becomes effective after the referred client’s first service and payment. Please email us the new client’s name and address and we will ensure this credit reflects on your future invoice. Only one referral discount is allowed per service.
INFORMATION COLLECTION AND USE
We require the collection of certain information from you in order to respond to your inquiries, provide automotive appearance services, and ensure that we can provide a quality and personalized service.
When you inquire about our services via in-person, telephone, email, or through our website, the information we may collect includes your name, address, telephone numbers (including mobile), email address, and the year, make, and model of vehicle. We require this information in order to respond to your inquiry.
By booking your appointment and providing your address to perform services and doing an onsite inspection you are agreeing to these terms. If you choose not to provide this information, we may not be able to provide you with our services.
INFORMATION USE AND OPTING OUT
Once you decide to purchase a service, we will communicate with you via email, telephone, or USPS mail to provide the information and services you request and to manage your account. You may not opt-out of these transactional communications, which are not promotional in nature.
We offer promotional communications. After making an inquiry about our services, before deciding to purchase a service, and after a purchase of our services we may send you promotional communications. We offer newsletters via email to provide information about our products such as vehicle care tips, sales and promotions, and dates that we are available to provide services. You may also receive promotional materials via USPS mail. You may opt out of promotional communications at any time by emailing us at email@example.com.
We DO NOT share your information with other third parties.